jetNEXUS
call jetNEXUS

Load Balancing, ADC and Application Traffic Management
jetNEXUS Tenacious Support
Tenacious Support can help your enterprise fully realise the value of your ADC technology investment. We strive to be different, delivering a unique service and guaranteed level of support.

We want to work with our clients to understand their infrastructures and the challenges they face. This understanding helps to shorten time to resolution and reduce change related risk.

Our aim is to be regarded and trusted as one of the team.
jetNEXUS Support:

Remote hands and dial in fix.
Highly skilled engineers
Software upgrades
Regular technical updates
Up front replacement
Onsite service.
Hardware upgrade scheme

I have a Support Issue.

If you require technical assistance please forward support enquiries to support@jetnexus.com,
or alternatively log a request on our self service support portal.

If you do not yet have a user account for the portal, please request access Here

What our customers think of jetNEXUS Tenacious Support:

"The support that we have received has been second to none. The jetNEXUS technical team know their products inside out and always deliver on their deadlines."

Mike church
IT Manager
Robinsons Country Leisure
"As well as producing robust and easily configurable products, their support is excellent. We've always had a fast and extremely thorough response to any requests for support or guidance."

Dan Williamson
Cimex
“jetNEXUS’s support helped us get through a technically challenging project and helped us realise the potential of these incredible devices. "

William Paris
Head of Information Technology
Scolocate
"jetNEXUS's willingness to address my issues surpasses all other manufacturers that I have worked with in the past."

Jeff Rhys-Jones
CTO
YottaServe
“The level of support we have received from jetNEXUS has been excellent.”

Peter Ingram
IT Director
Addison Lee
“Looking back now I just do not know how I would have achieved all this in the time required to support our peak booking period without my two jetNEXUS accelerators!”

Jeremy Stancombe
IT Manager
Bourne Leisure
Our Tenacious Charter
We respond with urgency, providing immediate call/incident logging and response activity within four hours of a support call being placed.
We understand that this technology is critical path, and will move hell and earth to get our customers up and running as soon as possible.
Our highly experienced technical support staff have unique experience in bridging the gap between networking and application understanding. This insight enables us to solve application performance issues at the network level.
Operating with integrity, we strive to develop strong customer relationships, based on communication, trust and understanding.
Above all, we are passionate about what we do, and this is reflected in our strong desire to help our customers and solve their problems.
Copyright © 2010 by jetNEXUS solutions Limited. All Rights Reserved. Part of the jetNEXUS group.
For more info on hardware load balancing please visit www.hardwareloadbalancer.com