Service response times are key metrics for service performance, and many organisations wish to impose and measure Service Level Agreements (SLAs) that define acceptable performance.

The Service Level Management Feature within the Enterprise Traffic Manager will closely monitor how services are performing against defined SLAs for a rapid health check assessment of application services. Unique functionality allows you to define response times for server requests and even different response times for different groups of customers. When response times fall outside parameters, the Enterprise Traffic Manager will take whatever actions are needed to enforce your rules.

Service Level Monitoring can be controlled in very fine detail using TrafficScript. For example, jetNEXUS Enterprise Traffic Manager could monitor just the performance of shopping cart actions (insert, delete, lookup and checkout), and then limit the activities of casual visitors to the web site if the shopping cart subsystem is running too slowly.